Terms of Service for Neo AI Agency

Last updated: 2026

1. Service Description

Neo AI Agency provides an AI‑enabled business communication tool that allows users to interact with businesses via WhatsApp and receive automated, AI‑generated responses to their inquiries.

The service may assist with tasks such as answering questions, qualifying leads, providing basic support information, and automating parts of the customer communication process.

2. Acceptance of Terms and Consent

By initiating or continuing a conversation with our WhatsApp number, you:

• Agree to be bound by these Terms of Service and our Privacy Policy; and
• Provide explicit opt‑in consent to receive messages and service‑related communications from Neo AI Agency via WhatsApp.

If you do not agree with these terms, please do not use the service and discontinue messaging our WhatsApp number.

3. Use of AI and Accuracy Disclaimer

Our responses are generated in whole or in part by artificial intelligence. While we strive for helpful and accurate information, AI‑generated responses may occasionally be inaccurate, incomplete, or outdated.

You should always independently verify any critical information, such as legal, financial, medical, or safety‑related advice, before acting on it. Neo AI Agency is not responsible for decisions made solely on the basis of AI‑generated content.

4. Fair Use Policy

You agree to use the service in a lawful, respectful, and reasonable manner. In particular, you must not use the service to:

• Send spam, bulk unsolicited messages, or automated advertising blasts.
• Share or request content that is illegal, hateful, harassing, or incites violence.
• Promote or distribute adult, pornographic, or sexually explicit services.
• Engage in fraud, scams, phishing, or any deceptive or misleading activity.
• Violate the rights of others, including privacy, intellectual property, or contractual rights.

We reserve the right to suspend or block access to the service for users who violate this Fair Use policy or applicable law.

5. User Responsibilities

You are responsible for:

• Ensuring that the phone number you use is your own or that you have permission to use it.
• Protecting your device and WhatsApp account from unauthorized access.
• Notifying us if you suspect misuse of your data in connection with this service.

6. Limitation of Liability

To the maximum extent permitted by law, Neo AI Agency and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the service or reliance on AI‑generated responses.

7. Changes to the Service and Terms

We may modify, suspend, or discontinue the service (in whole or in part) at any time. We may also update these Terms of Service to reflect changes in the service or legal requirements.

The “Last updated” date at the top of this page indicates the current version. Continued use of the service after any changes means you accept the updated terms.

8. Contact

If you have questions about these Terms of Service or our Privacy Policy, you can contact us at support@neoai.agency.