Privacy Policy for Neo AI Agency

Last updated: 2026

1. Provider Information

This WhatsApp-based service is provided by Neo AI Agency (“we”, “us”, or “our”). We operate an AI-enabled business communication tool that allows businesses and their customers to interact via WhatsApp.

2. Data We Collect

When you communicate with our WhatsApp number, we may collect and process the following information:

• Phone number used to send and receive messages.
• Message content, including any text you send to us and the AI-generated replies we provide.
• Basic technical information (such as timestamps and message metadata) required for message delivery and diagnostics.

We collect this data solely to operate and improve our AI-driven business automation and support services.

3. How We Use Your Data

Your data is used for the following purposes:

• To send and receive messages over WhatsApp.
• To provide automated, AI-assisted replies and support.
• To help businesses manage leads, appointments, and customer support.
• To monitor system performance, prevent abuse, and improve service quality.

4. AI Processing and Zero Data Retention

To generate intelligent responses, we may securely process message content using trusted third‑party AI providers (such as models based on GPT‑4 or Claude).

These providers are used under a “Zero Data Retention” configuration: the content you send is processed to generate responses but is not used to train or improve the global models of these providers. Your conversations are not added to any public training datasets.

5. Legal Basis and Consent

By initiating a conversation or continuing to message our WhatsApp number, you provide explicit opt‑in consent for us to process your messages for the purposes described above and to contact you via WhatsApp in relation to the requested services.

6. Data Sharing

We do not sell your personal data. We may share limited data with:

• Meta Platforms, Inc. and its affiliates, as required for WhatsApp message delivery.
• Trusted infrastructure and AI service providers strictly for operating this service.
• Authorities or third parties where required by law or to protect our rights.

7. Data Retention

We retain your data only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Where feasible, data may be anonymized or aggregated for analytics and service improvement.

8. Data Deletion and User Rights

You may request deletion of your conversation history and related personal data at any time by:

• Sending the word "STOP" to our WhatsApp number, or
• Emailing our support team at support@neoai.agency with the subject line “Data Deletion Request” and your WhatsApp phone number.

Once we receive a valid request, we will delete or anonymize your personal data from our active systems, subject to any legally required retention obligations.

9. WhatsApp and Third‑Party Services

Your use of WhatsApp is also governed by WhatsApp’s own Privacy Policy and related terms. Neo AI Agency does not control those third‑party terms and is not responsible for their practices.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The “Last updated” date at the top of this page indicates the current version. Continued use of the service after changes means you accept the updated policy.